Refund Policy Generator

This Refund Policy explains when and how [Company Name] issues refunds for purchases made through [Website Url]. It forms part of our Terms of Service. We want you to be satisfied with what you buy, and we aim to handle every request quickly and fairly.

You may request a refund within [Refund Days] days of the original purchase date. Requests made after that window are at our discretion and will normally only be granted where required by law or where the product did not function as described.

We will normally approve a refund where: • the product or service did not materially work as described; • you were charged in error, more than once, or after cancelling; or • you have not made substantial use of the product and are within the refund window.

Refunds are not normally available where: • the refund window has passed; • the product worked as described and you simply changed your mind after substantial use; • the purchase was made through a third-party reseller, in which case their policy applies; • the item was sold as final sale, custom work, or a service already performed; or • we detect fraud, abuse of this policy, or a breach of our Terms of Service.

Email [Contact Email] from the address used to make the purchase, and include the order number or receipt, the date of purchase, and a short description of the problem. We may ask a couple of follow-up questions so we can understand and, where possible, fix the issue for you.

We aim to review every request within 5 business days and will tell you the outcome by email. Approved refunds are returned to the original payment method. Once issued, funds typically appear within 5 to 10 business days, depending on your bank or card issuer — the remaining time is outside our control. Refunds are made in the original currency; we are not responsible for exchange-rate movements or your bank's fees.

Where only part of an order is affected, or where you have had meaningful use of the product, we may offer a partial or pro-rata refund, or a credit, reflecting the value you have already received. We will always explain how the amount was calculated.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated. We will provide the payment provider with the records relevant to the transaction.

We may update this Refund Policy from time to time. The version in force at the time of your purchase is the one that applies to it.

Refund requests and questions can be sent to [Contact Email]. This Refund Policy is effective as of July 21, 2026.

This document was produced from a general-purpose template. It is a starting point, not legal advice. Laws vary by jurisdiction and by how a business actually operates, so have a qualified lawyer review and adapt this document before you publish or rely on it.