Evergreen Support, LLC
Customer support services for online sellers. Recurring monthly or weekly charges for services.
On Evergreen Support, LLC
Evergreen Support provides US-based human customer support teams for small SaaS and ecommerce businesses. It replaces in-house support with fractional agents who answer tickets within 24 hours on weekdays, document processes, and flag recurring issues. Pricing scales with ticket volume (0–100 tickets/month at $600), with month-to-month plans and no long-term contracts.
If you’re a small SaaS or ecommerce shop drowning in email tickets, Evergreen’s human support team is a straightforward, contract-free way to offload the work. The catch: it’s email-only, weekday-only, and capped at 100 tickets/month for $600, so it won’t fit high-volume or multi-channel support needs. For founders who just want reliable, hands-off email support without hiring, it’s a solid option.
Key features
- 24-hour weekday response time guarantee
- Two assigned agents for continuity
- Internal process documentation built from past tickets
- Shared Slack channel for async communication
- Personalized escalation plan
- Works with any CRM system
- Flexible month-to-month billing
Pros and cons
- US-based, human support team with real expertise
- 24-hour weekday response guarantee for up to 100 tickets/month
- Two agents assigned to ensure coverage during absences
- Process documentation and trend identification included
- No long-term contracts; month-to-month billing
- Works with your existing CRM or support systems
- No weekend or holiday coverage
- Limited to 100 tickets/month on the only listed plan
- Does not handle live chat or phone calls
- Onboarding requires access to your support systems and past tickets
- No self-serve signup; requires a $1 onboarding payment and kickoff call
Pricing
- 24-hour or less response time Monday–Friday
- Two assigned agents for coverage during vacations and sick days
- Shared Slack channel for easy communication
- Internal process documentation
- Personalized escalation plan
- Support on any CRM system you prefer
- Schedule meetings with the team whenever you need or work asynchronously
- Flexible month-to-month plans, no long-term contracts
Best for
Integrations & platforms
Any CRM system you prefer · Shared Slack channel
Frequently asked questions
So who will actually be answering my customer support messages?
Real US-based support specialists assigned to your account.
How long does the onboarding process take?
Typically within 7 days from approval; steps include access provision, documentation building, draft responses, and customer-facing replies.
Do I need to use a special software?
No. You can keep using your existing CRM or support systems.
Do you do live chat or phone calls?
No. Evergreen only handles email support.
Do you work weekends and holidays?
No. Support is Monday–Friday only.
Who owns the documentation that Evergreen Support creates?
You own the documentation created for your processes.
What if Evergreen Support doesn't know the answer for a customer request?
The team will escalate internally and work with you to find the right answer.
What if I decide to cancel?
You can cancel at any time with no long-term contract.
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